Terms
Principles for using SmartChargeback
These terms explain how SmartChargeback supports dispute preparation, submitted materials, and merchant collaboration.
Scope
SmartChargeback supports dispute review, evidence organization, representment drafting, and submission-readiness workflows.
Your responsibility
You should ensure submitted information is accurate and that you have the right to use the related order and customer materials.
Professional use
Representment materials should be used together with case facts, payment-channel requirements, and applicable submission windows.