Resources
Articles and materials
Practical notes for merchants who want clearer chargeback decisions and stronger evidence preparation.
Latest articles
What is a chargeback and how does the dispute process work?
A practical overview of what a chargeback is, why it happens, and how the response process usually moves.
Chargeback vs refund: what merchants need to understand
A practical comparison of refunds and chargebacks, and why merchants should treat them as different workflows.
Shopify Chargeback: Why Was Money Deducted Before I Submitted Evidence?
Why Shopify merchants may see funds deducted before submitting dispute evidence, and what to review before deciding whether to respond.
What Evidence Helps Merchants Fight an Unauthorized Transaction Dispute?
Understand what types of merchant-side records may help when reviewing an unauthorized transaction dispute.
Chargeback Representment: What Should Merchants Include?
A merchant-friendly overview of what a chargeback representment response generally needs to communicate.
Product Not Received Dispute: What Proof Should Merchants Prepare?
What merchants should review when a customer claims a product or service was not received.
Subscription Chargeback: What to Do When a Customer Used the Service but Disputes the Payment?
A practical overview for merchants handling subscription disputes where the customer used the service but later disputed the payment.
High-Value Order Chargeback: How Merchants Should Decide Whether to Fight
How merchants can think about high-value order chargebacks before deciding whether to respond.
SmartChargeback
Follow along. More articles are coming soon.
If you already have a chargeback case in progress, contact us and we can help review the next step.